Your Personal Data

What Data Do We Need?

Your privacy is very important to us and so we want to lay out in a clear and simple manner how we handle it. H. Roberts & Son Ltd. will be what is known as the "Controller" of the personal data you provide to us. We collect and use different types of data when you browse and use this website.

Firstly, we collect basic personal data when you send an enquiry through the contact form on this website. This includes basic personal information such as your full name and email address as well as the subject and message that form the body of your enquiry. This data is only collected for users who send us an enquiry through the contact form on this website.

Secondly, we collect "Anonymous" data using a website analytics tool which allows us to monitor the source, types and volume of traffic we get through to this website. This tool is called Google Analytics. At no point do we associate this data back to individual users, accounts or idenifiable information such as IP addresses or email addresses.

Why Do We Need It?

We need to know your basic personal data in order to be able to respond to the enquiry you submit to us through the contact form on this website. We will never ask for or collect any personal data from you that we do not need.

Anonymous data is needed to be able to track the traffic flowing through this website for the purposes of improving pages and content that form part of this website. We can also measure the effectiveness of any marketing activity we may undertake.

What We Do With The Data

All of the data we collect from you is processed by our staff within the United Kingdom. No other 3rd parties have access to your personal data unless the law requires them to do so.

When you submit an enquiry to us using the contact form on this website, your personal data is securely sent using a plugin called Gravity Forms. Gravity Forms does not store the content of your enquiry email. Your data is only shared internally between the necessary individuals we trust to handle and process it in accordance with the law. We have a strict data protection regime in place to oversee the handling and secure processing of your personal data.

How Long Do We Keep Data?

We are required by UK tax law to keep your basic personal data for a minimum of 6 years, after which time if redundant, it will be destroyed and removed from our systems. By checking the opt-in checkbox on the contact form on this website you are consenting to sharing your data with H. Roberts & Son Ltd. so that we may lawfully process the data to reply to your enquiry.

Is My Data Secure?

Yes, we are committed to ensuring that your personal data and any other information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

If a data breech occurs, we are bound by law to immediately inform you of said breech.

What Are Your Rights?

If at any point you believe your data we hold and process for you is incorrect, then you can request to see this data and have it corrected or deleted by contacting us at [email protected]. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter by using the same email address above.

If you are not satisfied with our response or believe we are incorrectly processing your data in accordance with the law you have the right to raise a complaint to the Information Commissioner's Office.


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