H. ROBERTS & SON LIMITED
Standard Terms & Conditions for the Supply of Goods and Services
Warren House, Regent Street, Liverpool, L3 7BN
Tel: 0151 236 7558 | Email: [email protected] | www.hroberts.co.uk
Fire Protection Experts for over 100 years
Version: August 2026
1. Definitions and Interpretation
1.1 In these Terms and Conditions:
- “Company”, “we”, “us” or “our” means H. Roberts & Son Limited.
- “Customer”, “you” or “your” means the person, firm, company, organisation or other entity purchasing Goods and/or Services from us.
- “Contract” means the agreement between the Company and the Customer for the supply of Goods and/or Services incorporating these Terms and Conditions.
- “Goods” means any fire extinguishers, fire blankets, components, equipment, signage, parts or other products supplied by the Company.
- “Services” means any inspection, servicing, maintenance, commissioning, testing, installation, repair, remedial work, survey, assessment or other service undertaken by the Company.
- “Premises” means the location at which the Goods are to be delivered or the Services are to be performed.
- “Quotation” means any written quotation, estimate or proposal issued by the Company.
1.2 References to legislation, regulations, British Standards or industry guidance include any amendment, replacement or successor provisions in force at the relevant time.
2. Application of These Terms
2.1 These Terms and Conditions apply to all quotations, orders, contracts and agreements for the supply of Goods and/or Services by H. Roberts & Son Limited unless otherwise agreed by us in writing.
2.2 Acceptance of our quotation, placing an order, instructing us to proceed, permitting our engineer to commence work or accepting delivery of Goods shall constitute acceptance of these Terms and Conditions.
2.3 Any terms or conditions submitted or referred to by the Customer shall not apply unless expressly accepted by the Company in writing.
2.4 No variation to these Terms and Conditions shall be binding unless agreed in writing by an authorised representative of the Company.
3. Quotations and Orders
3.1 Unless otherwise stated, quotations are valid for 30 days from the date of issue.
3.2 All prices are exclusive of VAT unless expressly stated otherwise. VAT will be charged at the applicable rate.
3.3 Quotations are based upon the information available to us at the time and on reasonable access to the Premises and equipment.
3.4 Where additional defects, deficiencies or requirements become apparent during the performance of the Services, these may be treated as additional work and quoted separately.
3.5 We shall not normally undertake additional chargeable remedial work without the Customer’s authority, except where such work has been included within the original quotation or otherwise agreed.
3.6 Acceptance of a quotation may be made in writing, electronically, by purchase order or by any other method accepted by the Company.
4. Performance of Services
4.1 The Company will perform the Services with reasonable care and skill and, where applicable, in accordance with relevant legislation, British Standards, manufacturers’ instructions and recognised industry practice.
4.2 Where applicable to the Services being undertaken, work may include inspection, servicing, maintenance, commissioning or testing of fire extinguishers, fire blankets and other fire-protection equipment.
4.3 Any inspection, service or test represents the condition of the equipment or system at the time the work is undertaken.
4.4 Completion of a service or inspection does not constitute a guarantee that equipment will remain serviceable or compliant for any particular period afterwards, as condition may be affected by use, misuse, accidental damage, environmental conditions, interference, deterioration or other circumstances outside the Company’s control.
4.5 Unless specifically included within our quotation or instructions, our attendance does not constitute a fire risk assessment of the Premises.
4.6 Estimated dates and times for attendance or completion are given in good faith but shall not be regarded as guaranteed unless expressly agreed in writing.
5. Fire Extinguisher and Fire Blanket Servicing
5.1 Fire extinguishers and fire blankets will be inspected and serviced in accordance with the applicable requirements of relevant British Standards and industry guidance where those standards form part of the contracted Services.
5.2 Our engineer may identify equipment which is defective, damaged, obsolete, unsuitable, missing, due for extended service or otherwise requires remedial attention.
5.3 Such findings will normally be recorded on the relevant service documentation, certificate, report or quotation.
5.4 Where remedial works fall outside the agreed scope of the annual service, they will normally be subject to separate authorisation by the Customer.
5.5 Where an item is considered unsafe, unserviceable or otherwise unsuitable for continued use, the Company may identify the item accordingly and recommend its repair or replacement.
5.6 The Customer must not remove, obscure or alter service labels, identification markings, defect notices or other information applied to equipment by the Company.
6. Remedial Works and Recommendations
6.1 Where our engineer identifies equipment requiring replacement, repair, extended service, testing, repositioning or other remedial attention, the recommendation will be recorded wherever reasonably practicable.
6.2 Unless already included within the agreed Services, remedial work will only be undertaken following the Customer’s authorisation.
6.3 Where recommended remedial work is declined, deferred or not authorised, responsibility for deciding what further action is required and for ensuring compliance with applicable fire-safety obligations remains with the Customer and/or Responsible Person.
6.4 The Company shall not be responsible for consequences arising solely from a Customer’s failure to act upon recommendations or defects which have been properly notified to the Customer.
6.5 Acceptance of a quotation for remedial works authorises the Company to undertake the work described within that quotation.
7. Customer Responsibilities
7.1 The Customer shall provide safe and reasonable access to the Premises and equipment; inform our employees and contractors of relevant hazards, procedures and restrictions; provide accurate information; ensure equipment is accessible; arrange parking or permits where reasonably required; disclose known hazardous materials or environments; provide a suitable site contact where necessary; and obtain necessary permissions.
7.2 The Customer remains responsible for its own legal obligations relating to fire safety and for ensuring that an appropriate person is appointed as the Responsible Person where required by law.
7.3 The supply of Goods or Services by the Company does not transfer the Customer’s statutory fire-safety responsibilities to the Company.
8. Access, Appointments and Aborted Visits
8.1 Where an appointment has been arranged, the Customer shall ensure that reasonable access is available at the agreed time.
8.2 We reserve the right to make a reasonable charge where an engineer attends but cannot undertake the work because access cannot be obtained, the Premises are closed, equipment cannot reasonably be accessed, required permits are unavailable, the site is unsafe, or circumstances within the Customer’s control prevent performance.
8.3 Where reasonably possible, the Customer should provide at least 24 hours’ notice if an appointment needs to be cancelled or rearranged.
8.4 We reserve the right to charge reasonable costs incurred as a result of late cancellation.
9. Supply and Delivery of Goods
9.1 Delivery dates are estimates unless expressly agreed otherwise in writing.
9.2 Risk in Goods shall pass to the Customer upon delivery to the Premises or collection by the Customer or its representative.
9.3 The Customer shall inspect Goods within a reasonable period following delivery and notify the Company promptly of any apparent shortage, damage or incorrect supply.
9.4 The Company shall not be liable for delays caused by circumstances beyond its reasonable control.
9.5 Where Goods are specially ordered, manufactured, configured or obtained specifically for the Customer, cancellation or return may be subject to reasonable costs incurred by the Company.
10. Title to Goods
10.1 Ownership of Goods supplied by the Company shall not pass to the Customer until the Company has received payment in full for those Goods.
10.2 Until ownership passes, the Customer shall take reasonable care of the Goods and shall not deliberately dispose of or alter them in a manner which prejudices the Company’s ownership rights.
10.3 Nothing in this clause shall prevent risk passing to the Customer in accordance with Clause 9.
11. Prices and Payment
11.1 The Customer shall pay the price stated in the quotation, order acknowledgement, invoice or other agreed documentation.
11.2 Unless otherwise agreed in writing, invoices are payable within 30 days of the invoice date.
11.3 The Company reserves the right to require payment in advance, payment on completion or a deposit before commencing work or ordering Goods.
11.4 The Customer shall raise any genuine query concerning an invoice promptly and provide reasonable details of the matter disputed.
11.5 A genuine dispute relating to part of an invoice shall not entitle the Customer to withhold payment of any undisputed amount.
11.6 Where a qualifying commercial payment becomes overdue, the Company reserves all rights available under the Late Payment of Commercial Debts (Interest) Act 1998, as amended or replaced from time to time, including any applicable entitlement to interest, fixed compensation and reasonable debt recovery costs.
11.7 The Customer shall be responsible for reasonable costs incurred by the Company in recovering overdue sums to the extent permitted by law.
12. Suspension of Services
12.1 The Company may suspend further deliveries, servicing, maintenance or other work where an invoice is materially overdue, the Customer is in material breach, there is a health and safety risk, access cannot safely be obtained, or we reasonably believe the Customer may be unable to meet its payment obligations.
12.2 Where reasonably practicable, we will notify the Customer before suspending Services.
12.3 Suspension shall not affect the Customer’s liability to pay sums already due.
13. Cancellation and Termination
13.1 Either party may cancel Services not yet performed by giving reasonable notice, subject to any specific contractual commitment already agreed.
13.2 The Customer shall remain liable for Goods specifically ordered, work already undertaken and reasonable costs committed by the Company before cancellation.
13.3 The Company may terminate the Contract immediately where the Customer commits a serious or repeated breach, fails to pay sums properly due following reasonable notice, becomes insolvent subject to applicable law, or requires the Company to work in circumstances reasonably considered unsafe or unlawful.
13.4 Termination shall not affect rights or liabilities accrued before termination.
14. Returns
14.1 Goods may only be returned with the prior agreement of the Company.
14.2 Goods must ordinarily be returned unused, undamaged and in a condition suitable for resale.
14.3 Specially ordered, customised or non-stock Goods may not be returnable unless defective or otherwise required by law.
14.4 Any agreed return may be subject to reasonable handling, carriage or restocking costs where permitted by law and notified to the Customer.
14.5 Nothing in this clause affects any statutory rights which cannot lawfully be excluded.
15. Defects and Complaints
15.1 The Customer should notify us promptly if it believes Goods are defective or Services have not been performed correctly.
15.2 The Customer shall give the Company a reasonable opportunity to inspect the alleged defect and, where appropriate, rectify defective workmanship or replace defective Goods.
15.3 We will investigate complaints reasonably and endeavour to resolve genuine problems promptly.
15.4 Nothing in these Terms excludes rights or remedies which cannot lawfully be excluded.
16. Service Reports, Certificates and Documentation
16.1 Following applicable Services, the Company may provide service reports, inspection records, certificates, defect reports, quotations or other documentation.
16.2 Documentation may be supplied electronically and electronic copies shall be treated as valid records.
16.3 The Customer is responsible for retaining documentation as appropriate for its records and fire-safety management arrangements.
16.4 Reports and certificates relate to the equipment and circumstances observed at the time of inspection.
16.5 Unless expressly agreed otherwise, reports and certificates are prepared for the Customer in connection with the Services undertaken and should not be treated as a comprehensive assessment of matters outside that scope.
17. Fire Risk Assessment and Statutory Compliance
17.1 The Customer acknowledges that responsibility for complying with applicable fire-safety legislation rests with the person or persons upon whom those duties are imposed by law.
17.2 Unless the Company has been specifically instructed to undertake a fire risk assessment, inspection, servicing or maintenance of fire-protection equipment does not constitute a fire risk assessment.
17.3 Recommendations made by our engineers should be considered by the Customer as part of its overall fire-safety management arrangements.
17.4 The Customer is responsible for determining whether changes to the Premises, occupancy, processes, layout, fire precautions or other circumstances require its fire risk assessment or other fire-safety arrangements to be reviewed.
18. Warranties
18.1 Goods supplied by the Company shall, where applicable, be subject to the manufacturer’s warranty.
18.2 Any warranty shall not cover defects resulting from misuse, accidental damage, vandalism, unauthorised alteration, improper storage, environmental conditions, normal wear and tear or failure to follow relevant instructions.
18.3 Services will be undertaken with reasonable care and skill.
19. Limitation of Liability
19.1 Nothing in these Terms shall exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
19.2 Subject to Clause 19.1, the Company shall not be liable for losses caused by the Customer’s failure to follow recommendations or instructions; misuse, alteration or interference after attendance; defects outside the agreed scope which could not reasonably have been identified; inaccurate or incomplete Customer information; or acts or omissions of third parties outside the Company’s reasonable control.
19.3 Subject to applicable law, the Company shall not be liable for indirect or consequential loss arising from a breach of Contract.
19.4 Any limitation or exclusion of liability contained in these Terms shall apply only to the extent that it is lawful and reasonable.
20. Subcontractors
20.1 The Company may use appropriately competent subcontractors or specialist service providers to undertake all or part of the Services.
20.2 The Company shall remain responsible for the performance of Services subcontracted by it to the extent required under the Contract.
21. Health and Safety
21.1 The Company takes the health and safety of its employees, customers and others seriously.
21.2 Our employees or contractors may refuse to commence or continue work where they reasonably consider conditions to be unsafe.
21.3 The Customer shall notify the Company of relevant hazards before work begins.
21.4 Any delay resulting from undisclosed hazards or unsafe site conditions may result in additional charges where reasonable.
22. Force Majeure
22.1 The Company shall not be liable for delay or failure to perform its obligations where caused by events beyond its reasonable control.
22.2 Such events may include severe weather, fire, flood, epidemic or pandemic, industrial disputes, transport disruption, shortages of materials, failure of utilities, acts of government, civil disturbance or comparable events beyond the Company’s reasonable control.
22.3 We will use reasonable endeavours to minimise the effects of such events and resume performance when reasonably practicable.
23. Intellectual Property
23.1 Copyright and other intellectual property rights in quotations, drawings, specifications, reports, forms and other materials produced by the Company shall remain with the Company unless otherwise agreed in writing.
23.2 The Customer may use documentation supplied by us for the purpose for which it was provided.
24. Data Protection
24.1 The Company will process personal information in accordance with applicable data-protection legislation.
24.2 Customer contact information may be used for purposes reasonably connected with providing Services, administering accounts, issuing quotations and invoices, maintaining service records and communicating appropriate service or compliance reminders.
24.3 Personal information will not be sold to third parties.
25. Communications
25.1 Quotations, orders, invoices, certificates, service reports and other contractual communications may be sent electronically.
25.2 The Customer is responsible for providing accurate and current contact details.
25.3 An electronic communication shall be treated as received when transmitted to the email address or other electronic contact details provided by the Customer, subject to evidence that transmission has failed.
26. Confidentiality
26.1 Each party shall take reasonable steps to keep confidential any commercially sensitive information received from the other in connection with the Contract.
26.2 This obligation shall not apply to information which is publicly available, was already lawfully known, is received lawfully from another source or must be disclosed by law.
27. Consumers
27.1 These Terms are primarily intended for business customers.
27.2 Where the Customer is acting as a consumer, nothing in these Terms shall exclude, restrict or adversely affect any statutory consumer rights which cannot lawfully be excluded or restricted.
27.3 Where consumer legislation gives the Customer cancellation rights or other protections, those statutory rights shall take precedence over any inconsistent provision in these Terms.
28. Insolvency
28.1 Subject to applicable insolvency law, if the Customer becomes insolvent, enters administration or liquidation, ceases or threatens to cease trading, or is unable to pay its debts as they fall due, the Company may exercise such rights as are available to it by law.
28.2 Nothing in this clause is intended to permit termination, suspension or other action where doing so is prohibited by applicable insolvency legislation.
29. Waiver
29.1 A failure or delay by the Company in exercising any contractual right shall not constitute a waiver of that right.
29.2 A waiver on one occasion shall not constitute a waiver on any subsequent occasion.
30. Severability
30.1 If any provision of these Terms is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as modified to the minimum extent necessary or, where necessary, deleted.
30.2 The remaining provisions shall continue in full force and effect.
31. Third-Party Rights
31.1 Unless expressly stated otherwise, no person other than the Company and the Customer shall have any right to enforce any term of the Contract under the Contracts (Rights of Third Parties) Act 1999.
32. Entire Agreement
32.1 The Contract, quotation, accepted order and these Terms constitute the agreement between the parties relating to the relevant supply of Goods and/or Services, subject to any variations expressly agreed in writing.
32.2 Each party acknowledges that it has not relied upon any representation not incorporated into the Contract, except that nothing in this clause excludes liability for fraud or fraudulent misrepresentation.
33. Governing Law and Jurisdiction
33.1 These Terms and any Contract between the Company and the Customer shall be governed by the laws of England and Wales.
33.2 Subject to any mandatory rights applicable to consumers, the courts of England and Wales shall have jurisdiction in relation to disputes arising from the Contract.
34. Company Details
H. Roberts & Son Limited
Warren House, Regent Street, Liverpool, L3 7BN
Telephone: 0151 236 7558
Email: [email protected]
Website: www.hroberts.co.uk
Version: August 2026